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This privacy policy sets out how HORECA Sustainability Solutions (registered company in Gran Canaria with company number B67701482 trading as uses and protects any information that you give Canary Island Retreats when you use this website.

HORECA Sustainability Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HORECA Sustainability Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/10/2020.

What we collect

We may collect the following information:

  • Name, job title, email address, telephone number and other information relevant to our services or offers.  

If you contact us, we may keep a record of your email or other correspondence.  We may collect details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required for our own purposes or otherwise, and the resources that you access.  We will not share this information with individuals or organisations outside of Canary Island Retreats (unless required by law to do so).


What we do with the information we gather?

We require this information to provide you with the services that you have chosen to receive from us (for example, the FREE download to reducing single-use plastic in hotels) and also for internal record keeping.

If you have chosen to subscribe to our website / newsletter we will email you on the address provided: 

  • To communicate with you about our products and services

  • To notify you about a change to our products and/or services

  • To periodically send promotional emails about new products, special offers or other information which we think you may find interesting.


The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it.  All information you provide to us is stored on our secure servers.  Any payment transactions will be encrypted using SSL technology. 

Third Party Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Marketing Use:

We will only use your details for our own marketing use if you have chosen to join our mailing list or if you purchase a product from us.   

Controlling your personal information

At any time, you are able to unsubscribe from our mailing list by clicking the 'unsubscribe' button that you will find at the bottom of all of our newsletter communications.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you have subscribed to our mailing list.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

HORECA Sustainability Solutions, Lomo de los Palmitos 91, 35109 Ayagaures, Gran Canaria, Spain.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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